Spiral turns customer feedback into instant answers. Instead of sifting through thousands of reviews, chats, or support tickets, you can ask Spiral’s AI Agent a single question—“What’s driving refunds this week?” or “Which bugs are hitting iOS users hardest?”—and get evidence-backed answers in seconds. It automatically digests reviews, support calls, emails, and surveys into clear issues, root causes, and patterns across version, device, plan, or region.
Built by people who lived the pain. Spiral’s founder was an engineer on Amazon Fire TV, watching endless customer complaints pile up without a clear way to prioritize fixes. Spiral was built to solve that exact problem: identify the one issue today that improves life for the most customers. Now, any team can get proactive alerts before problems get expensive, reduce support volume, and raise app ratings faster.
What’s new: self-serve review agents. Alongside enterprise support integrations, Spiral now lets anyone paste a Google Play (or other review source) URL to instantly spin up an AI Agent. You can chat with it directly, uncover recent bugs, highlight customer love, or spot refund drivers—no setup required. For a limited time, Spiral will even scan your private support data free of charge, so you can see the impact across all channels.
